Frequently Asked Questions (FAQ) Chandelier Shack

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Q: Where do you deliver?
A: We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Q: Do you deliver outside of United Kingdom?
A: No sorry, currently only within the UK.

Q: Do you offer free delivery over a certain purchase amount?
A: All our prices include free delivery.

Q: How long does it typically take for your products to be despatched?
A: Most within 48 hours but it can vary for different suppliers, estimated delivery times are stated on each product page.
Q: How long does it typically take for my purchase to arrive once it’s despatched?
A: Delivery times are always mentioned in the product's description. If your item has not arrived within the stated time frame, feel free to contact us at or call us on 0207 078 7682

Q: Do you offer support if the delivery goes wrong?
A: Yes. Please contact us by phone or email during opening hours Monday-Friday 9am-5pm.

Q: How are delivery costs calculated?
A: There are no extra delivery costs as they are reflected in the purchase price.

Q: Why do you need my phone number?
A: Our couriers require a contact number to ensure a smooth delivery. We don’t give to anyone else, it’s kept private and confidential.


Q: How are the taxes calculated?
A: VAT is included in all our prices.

Q: Where do I insert the discount code?
A: On the checkout page in the box in top right corner as shown below.

Q: When I click checkout why does it go away from your website to a different url?
A: This is to protect us and the customer from fraud. We use a state of the art checkout system hosted by shopify and the link goes to their secure 100% safe checkout page.

Q: Why does it say SHACK SHOPS and not CHANDELIER SHACK on my billing statement?
A: This is because Chandelier Shack is owned by Shack Shops Ltd which is our parent company.


Q: What’s your return policy?
A: See here for details Returns Information

Q: How do I return my item/s?
A: Please contact us to obtain a Return Merchandise Number (RMN) and instructions. Important Note: Please DO NOT return any items to our main offices in Covent Garden, London under any circumstances.


Do you have a minimum order policy?
No, feel free to order as much as you like.

Q: What is your warranty policy?
A: We don’t offer our own warranty. You will have to contact your merchandise’s manufacturer to find out.

Q: What kind of credit card payments do you accept?
A: All credit and debit cards. Visa, MasterCard, American Express, Maestro, Cirrus, and Delta.

Q: What other payment options are available?
A: PayPal


Q: What brands do you carry?
A: Action, Azzardo, Elstead, Feiss, Flambeau, Hinkley, Illuminati, Impex, Kichler, Norlys, Stiffel, Quoizel, Wofi, and more coming soon.

Q: Do you sell parts?
A: Yes, we can get parts from our suppliers.

Q: Why do you need my email address?
A: We need your email to send payment and delivery updates, we don’t give them to anyone else, it’s kept private and confidential.

Q: Can I buy from your website as a gift for someone else?
A: Yes. Just send the purchase to a different address.

Bulb types and sizes

Generally, there are four standard types:

E14: Often referred to as the SES (Small Edison Screw). This cap fitting uses a small screw of 14 mm diameter and is well-known for chandeliers.

E27: This type is known as large Edison Screw (ES) cap fitting. It originates from Europe and has a large diameter of about 27 mm.

B15: This is called Small Bayonet Cap (SBC) fitting and is popularly used with old UK chandeliers. It has a diameter of about 15 mm.

B22: This is the BC or large bayonet cap fitting that is commonly used for UK standard light bulbs. It has a diameter of approximately 22 mm.

Chandelier specification covers recommended wattage. You can select any wattage below or up to the specified wattage or use a light dimmer if the chandelier has many bulbs. Using energy saving bulbs will greatly reduce the wattage to yield the same level of brightness.