Frequently Asked Questions (FAQ) Chandelier Shack

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FAQ

Deliveries

Q: Where do you deliver?
A: We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Q: Do you deliver outside of United Kingdom?
A: No sorry, currently only within the UK.

Q: Do you offer free delivery over a certain purchase amount?
A: All our prices include free delivery.

Q: How long does it typically take for your products to be despatched?
A: Most within 48 hours but it can vary for different suppliers, estimated delivery times are stated on each product page.
    
Q: How long does it typically take for my purchase to arrive once it’s despatched?
A: Delivery times are always mentioned in the product's description. If your item has not arrived within the stated time frame, feel free to contact us at Sales@ChandelierShack.co.uk or call us on 0207 078 7682

Q: Do you offer support if the delivery goes wrong?
A: Yes. Please contact us by phone or email during opening hours Monday-Friday 9am-5pm.

Q: How are delivery costs calculated?
A: There are no extra delivery costs as they are reflected in the purchase price.

Q: Why do you need my phone number?
A: Our couriers require a contact number to ensure a smooth delivery. We don’t give to anyone else, it’s kept private and confidential.

Payments

Q: How are the taxes calculated?
A: VAT is included in all our prices.

Q: Where do I insert the discount code?
A: On the checkout page in the box in top right corner as shown below.

Q: When I click checkout why does it go away from your website to a different url?
A: This is to protect us and the customer from fraud. We use a state of the art checkout system hosted by shopify and the link goes to their secure 100% safe checkout page.

Q: Why does it say SHACK SHOPS and not CHANDELIER SHACK on my billing statement?
A: This is because Chandelier Shack is owned by Shack Shops Ltd which is our parent company.

Returns

Q: What’s your return policy?
A: See here for details Returns Information

Q: How do I return my item/s?
A: Please contact us to obtain a Return Merchandise Number (RMN) and instructions. Important Note: Please DO NOT return any items to our main offices in Covent Garden, London under any circumstances.

Payment

Do you have a minimum order policy?
No, feel free to order as much as you like.

Q: What is your warranty policy?
A: We don’t offer our own warranty. You will have to contact your merchandise’s manufacturer to find out.

Q: What kind of credit card payments do you accept?
A: All credit and debit cards. Visa, MasterCard, American Express, Maestro, Cirrus, and Delta.

Q: What other payment options are available?
A: PayPal

Miscellaneous

Q: What brands do you carry?
A: Action, Azzardo, Elstead, Feiss, Flambeau, Hinkley, Illuminati, Impex, Kichler, Norlys, Stiffel, Quoizel, Wofi, and more coming soon.

Q: Do you sell parts?
A: Yes, we can get parts from our suppliers.

Q: Why do you need my email address?
A: We need your email to send payment and delivery updates, we don’t give them to anyone else, it’s kept private and confidential.

Q: Can I buy from your website as a gift for someone else?
A: Yes. Just send the purchase to a different address.

Bulb types and sizes

Generally, there are four standard types:

E14: Often referred to as the SES (Small Edison Screw). This cap fitting uses a small screw of 14 mm diameter and is well-known for chandeliers.

E27: This type is known as large Edison Screw (ES) cap fitting. It originates from Europe and has a large diameter of about 27 mm.

B15: This is called Small Bayonet Cap (SBC) fitting and is popularly used with old UK chandeliers. It has a diameter of about 15 mm.

B22: This is the BC or large bayonet cap fitting that is commonly used for UK standard light bulbs. It has a diameter of approximately 22 mm.

Chandelier specification covers recommended wattage. You can select any wattage below or up to the specified wattage or use a light dimmer if the chandelier has many bulbs. Using energy saving bulbs will greatly reduce the wattage to yield the same level of brightness.